乐动体育注册

How can we help you? Select a topic to find answers to your questions.

Credit Cards

You can make payments using American Express®5, Visa®6, MasterCard®7, and Discover®8.

Check

Please call the page.

Account Accessed by Someone Other Than Account Owner

If you believe someone has accessed your account without your authorization, change your password immediately and then check your order history to confirm that nothing was purchased on your behalf. If there is an order you do not recognize, please visit the if you are having issues.

Technical Support

Instructions for accessing the webinar will be provided after registration. Log in to the webinar a few minutes early to make sure you are not experiencing any technical difficulties. If you are experiencing technical difficulties, use the contact information available in the webinar description.

Materials Needed for Webinars

All webinars require Internet access. We also recommended that your device has sound. Refer to the webinar description for other special viewing requirements.

Writing a Product Review for a Webinar

1. Visit the product description page for the webinar you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information.
6. Click Submit Review.

Questions or Comments about a Specific Webinar

For questions or comments about a specific webinar, use the contact information available in the webinar description.

Browsing Online Courses

If you are on a desktop or laptop:
1. Click Menu.
2. Click Online Courses.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Online Courses/strong>.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving an Online Course

1. Visit the product description page for the online course you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

Enrolling in an Online Course

If you are on a desktop or laptop:
1. Click Menu.
2. Click Online Courses.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.
4. Once you find a course in which you would like to enroll, click the course title.
5. Select your options (if applicable) and click Register.
6. If prompted, log in to your account. If you do not have an account, please follow the instructions to create one.
7. Follow the instructions to complete the checkout process.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Online Courses.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Group Registration

You can enroll multiple students in a course during the checkout process.

To enroll multiple students during the checkout process:
1. On the product page, enter the number of students you would like to enroll in the QTY field. For example, if you want to enroll yourself and two others, enter the number 3.
2. Click Buy Now.
3. Each registration appears as a separate product in your shopping cart. Fill out the required information for reach registration.
4. Click Proceed to Checkout.
5. If prompted, log in to your account.
6. Follow the instructions.

Accessing an Online Course

Once you have purchased a course, you can access it from the Online Courses tab in your Account Dashboard.

Courses can be accessed 24 hours a day, 7 days a week.

Technical Requirements

You will need a computer or mobile device with internet access. Online courses are compatible with most up-to-date browsers. Cookies will need to be enabled in your browser settings. Sound is also recommended, but not required.

Additional Tools, Programs, or Software

Purchase of or access to any specific programs or software is not required to take an online course. Access to a notebook or word processor is recommended for taking notes. Sound is also recommended but not required.

Technical Support

For technical errors, such as problems with pages loading, video playback, or course appearance, visit the Contact Us form and let us know. We will be glad to assist you.

Course Length

The estimated length for a specific course can be found in the course description. You can work through a course at your own pace. However, you will lose access to the course one year after the purchase date, regardless of whether the course is complete.

Grading

Refer to the course description to find out if a course is graded.

Certificates

When applicable, certificates are issued upon successful course completion with a passing grade. The definition of a passing grade varies from course to course. Refer to the course description to find out if a certificate is offered.

To access and print a certificate (when available):
1. Visit the course page and select Progress.
2. If you have earned a certificate, Your certificate is available will appear at the top of the page.
3. Click View Certificate.
4. Click Print Certificate.
Sharing a Certificate Copy and paste the URL from the bottom of the certificate to share it on social media or send it in an email.
Replacement Certificate Certificates will remain available as long as your account is active. If you lose a certificate or need an extra copy, log in to your account to print a replacement and/or extra.

Credits

Some courses provide credits that can go toward professional certifications. None of the online courses offer credits that can go on a college transcript. Refer to the course description to find out if credits are offered.

Assignments and Quizzes

Online courses do not have assignments. However, some online courses require you to answer questions and/or take quizzes. Questions and/or quizzes can be completed at your own pace. Refer to the course description to find out if you will be required to answer questions and/or take quizzes.

Deadlines

Many online courses require you to answer questions and/or take quizzes. Questions and/or quizzes do not have deadlines and can be completed at your own pace. You will lose access to the course one year after the purchase date, regardless of whether the course is complete.

Course Progress

Only courses that offer certificates offer a progress bar. To review your course progress:
1. Click the Progress.
2. This will give you a breakdown of what you have completed and what still needs to be done.

Unable to Complete Course

Refunds are not offered for courses that cannot be completed.

Writing a Product Review for an Online Course

1. Visit the product description page for the online course you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information.
6. Click Submit Review.

Browsing Videos

If you are on a desktop or laptop:
1. Click Menu.
2. Click Videos.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Videos.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving a Video

1. Visit the product description page for the video you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

How to Watch

Click the Play button to start a video.

Closed Captioning

All videos have closed captioning available. To turn on closed captioning, click the closed captioning logo in the bottom right-hand corner of the video player.

Writing a Product Review for a Video

1. Visit the product description page for the video you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information and click Submit Review.

Questions or Comments about a Specific Video

If you have questions or comments about a specific video, please visit the Contact Us form and let us know. We will be glad to assist you.

Browsing Guides and Publication

If you are on a desktop or laptop:
1. Click Menu.
2. Click Guides and Publications.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Guides and Publications.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving a Guide or Publication

1. Visit the product description page for the guide or publication you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

Out of Stock

Sign up to receive a notification when an item is available:
1. Visit the product page of the item for which you would like to receive an In Stock notification.
2. Under Notify Me When This Product is in Stock, enter your email address.
3. Click Notify Me.

Accessing Digital Guides and Publications

1. Click Account.
2. Click Log In.
3. If prompted, log in to your account.
4. If you are on a mobile device, you may need to click My Account again to expand the menu.
5. Click Downloadable Products.
6. Choose the product you wish to download.

Writing a Product Review for a Guide or Publication

1. Visit the product description page for the guide or publication you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information.
6. Click Submit Review.

Questions or Comments about a Specific Guide or Publication

If you have questions or comments about a specific guide or publication, please visit the Contact Us form and let us know. We will be glad to assist you.

Workshops and Conferences

If you require special needs or services, please indicate your audio, visual, or mobile disability during registration and we will work with you to ensure your needs are met.

Webinars

If you need assistance accessing a webinar, please visit the Contact Us form and let us know. We will be glad to assist you.

Online Courses

Online course content is designed to meet specific Penn State and legal accessibility requirements.

Videos

Videos are closed captioned. In some cases, you can also view or print the video transcript.

Guides and Publications

Use the Contact Us form to request a guide or publication in an alternative format.

Website Content

Website content is designed to meet specific Penn State and legal accessibility requirements.

Questions about Accessibility

If you have a question about accessibility, please visit the Contact Us form and let us know. We will be glad to assist you.
For Better Kid Care support, please visit the Better Kid Care contact page.
If you have a question or comment, please visit the Contact Us form and let us know. We will be glad to assist you. You can also contact the customer service team by phone at 877-345-0691.







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